At RareThreds, we value our customers and aim to ensure a smooth shopping experience. Please read our Refund Policy carefully before placing an order.

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

  • You received a damaged, defective, or incorrect product

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original condition with tags intact

2. Non-Refundable Items

Refunds are not applicable for:

  • Products bought during sale or promotional offers

  • Items damaged due to misuse, washing, or wear after delivery

  • Size issues (please refer to the size chart before ordering)

  • Orders placed with Cash on Delivery (COD) (refunds will be issued as store credit if applicable)

3. Refund Request Process

To request a refund:

  1. Email us at [your email] within 48 hours of receiving your order

  2. Include:

    • Order ID

    • Clear images or video of the issue

    • Brief description of the problem

  3. Our team will review the request within 2–3 business days

4. Refund Approval

  • If approved, refunds will be processed to the original payment method for prepaid orders

  • COD orders will receive store credit or exchange (as applicable)

  • RareThreds reserves the right to approve or deny refund requests after inspection

5. Refund Timeline

  • Once approved, refunds are processed within 5–7 business days

  • Bank processing time may vary depending on your payment provider

6. Shipping Charges

  • Shipping charges are non-refundable

  • If a refund is approved due to an error from RareThreds, return shipping may be covered by us

7. Cancellations

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellations are not allowed